Delivering the right tire at the
right time at the right place.

Our Service Promise

Product Variety & Fitment Coverage

  • Offering leading manufacturers and proprietary brands for consumer, commercial and specialty tires
  • Offering most of the fitments your markets demand
  • Access to quality equipment, tools and supplies, leasing options available
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Easy 24/7 Access to Ordering

  • Providing 4 ways to place you order - phone, fax, online with TIPS or integration into your point of sale system
  • TIPS is a great service because of NTW Endless Aisle
    • Three ways to search
      • Garage look-up
      • Manufacture/Product look-up
      • Size/segment
    • Find tires locally, regionally or nationally to fill exactly what you need

Reliable, On-Time, Tailored Delivery

  • We are on-time or earlier with your full order 98% of the time*
  • Choose from drop ship, will call or premium delivery options
  • An industry-leading delivery program
    • 2x day delivery within 50 miles*
    • 1x day delivery within 100 miles*
    • 2-day delivery within 250 miles*
    • 30-minute turnaround for day-of will calls

    Mon-Fri: 8:30AM to 4:30PM.
    Sat: determined by location
    *location may vary by market

  • Order tracking at your finger tips
  • We ship most premium brands for free delivery within 2-3 days***

Great Prices, Promotions & Incentives

  • Competitive purchase programs from leading manufacturers and our proprietary programs rewarding loyalty and growth
  • Access to dealer support programs that provide turn-key tools to optimize your business

Accurate Invoicing & Billing Process

  • Accurate billing
  • Credits are issued within 14 days of processing

Hassle-Free Product & Warranty Returns

  • NTW accepts product returns and product warranty for manufacturers
    • Dealers have 90 days from the date of purchase to return products that were purchased from NTW
    • Dealers will need to provide the invoice of the product being returned
    • NTW will not accept product with DOT dates later than 3 years old
  • Returned product will be credited to the dealers account within 7 working days of receipt
  • NTW will pick up warranty tires at dealer request and assess warranty level within 48 hours of receipt
  • NTW will provide warranty credits to dealers within 14 working days of receipt of the tire
  • NTW will credit or debit the dealer the difference of the warranty value received from the manufacturer and that previously provided by NTW

Outstanding Customer Service

  • Your problem is OUR problem
  • When an issue requires escalation, we will provide you next steps and time estimates

*Should we miss a tire, we will contact you with the ETA to complete your order.

**Delivery frequency and radius are network averages and vary based on geography. Consult your local DC for delivery frequency in your area.

***See TIPS for details on premium brands.

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